Microsoft is bringing together Teams Rooms and managed Teams Rooms into a single, unified license. The service helps organizations deploy a Teams Room system optimizing video and audio experiences while also reducing the complexity of managing these rooms with a proactive service that automatically handles system updates, problem detection, and problem resolution. In addition, the service now integrates with customer ITSM systems allowing the integration of service and support tickets between the customer environment and the Teams Room managed service. Details on this new capability and streamlined service can be found here:
Why This Matters
- Designing, building, and maintaining conference rooms has been a complex task and often requires multiple hardware solutions and dedicated teams. Microsoft Teams Rooms brings all audio and video experiences together into a single, touchscreen console letting meetings start quickly and delivering all the features of Teams. The integration of the managed service then removes the burden of specialized support teams.
- This offering is generally aimed at organizations that have smaller or limited conference room management teams today or highly outsourced teams.
- The service includes all system updates as well as capabilities to replace equipment having issues. This allows an IT organization to focus on more value-add services to the business.
