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Microsoft has unveiled its latest innovation: Dynamics 365 Contact Center, the first business solution designed with a Copilot-first approach. This new platform integrates generative AI across every stage of the contact center experience, enhancing service capabilities and operational efficiency. Contact Center Operations with AI Dynamics 365 Contact Center harnesses cutting-edge AI models for both voice …

Introducing Dynamics 365 Contact Center: Microsoft’s Copilot-First Business Solution Read More »

Microsoft has unveiled several new features and capabilities designed to improve and expand the meeting experience in Microsoft Teams. These updates aim to make Teams more versatile and user-friendly, ensuring it stays competitive in the rapidly evolving landscape of virtual meetings. SIP Join for Microsoft Teams Room (MTR) One of the most anticipated features is …

Exciting New Teams Features Announced: Enhancing Meeting Experiences Read More »

Microsoft is expanding the role of Copilot, transforming it into a more interactive and integral part of your meetings and business processes. The recently announced Team Copilot will bring Copilot into meetings, Loops, documents, project plans, and more, acting like another co-worker to assist in various tasks. This enhanced functionality will enable Copilot to facilitate …

Copilot is Joining Your Next Meeting Read More »

Microsoft has announced the Copilot + PC program, which aims to integrate AI more deeply into Microsoft Surface devices and other PCs from various vendors. This new initiative includes several significant advancements that promise to enhance the capabilities and performance of personal computing devices. Key Features of Copilot + PC Program Neural Processor Unit (NPU): …

Microsoft Announces Copilot + PC Devices Read More »

At Serverless Solutions, we are thrilled to share some exciting news from the Special Olympics Texas (SOTX) East Region. The East Region has just announced the newest additions to their Resource & Advisory Board, a group of passionate individuals dedicated to developing resources and support for the local athletes of SOTX. This board plays a …

Community Commitment: Jon Sorensen Joins SOTX Board Read More »

OpenAI’s latest model, GPT-4o, is now making waves in the Azure OpenAI Service. This omni-modal model integrates voice, video, images, and text into a single framework, offering versatility and efficiency. While the initial release of GPT-4o is focused on text and image capabilities, the full suite of features, including voice and video, will be available …

GPT-4o Now Generally Available in Azure: Revolutionizing AI with Multimodal Capabilities Read More »

Microsoft continues to innovate and adapt to meet the needs of businesses and employees alike. The latest enhancements to Microsoft Places, the company’s employee and workplace management tool, are a testament to this commitment. By integrating AI and Copilot capabilities, Microsoft Places aims to revolutionize workplace scheduling, optimize in-person interactions, and streamline the management of …

Copilot and AI Capabilities Coming to Microsoft Places Read More »